Refund policy
Last Updated: 14/07/2026
Effective Date: 14/07/2026
Applies to: soledrift.com • soledrift.co.uk • Sole Drift iOS App • Sole Drift Android App
1. Introduction
This Subscription & Refund Policy explains how Memberships, subscriptions, payments, cancellations, and
refunds work across the Sole Drift Platform, including the Sole Drift websites (soledrift.com and soledrift.co.uk)
and the Sole Drift mobile applications for iOS and Android.
This Policy should be read together with our Terms of Use, Privacy Policy, and Community Guidelines. By
purchasing a Membership, you agree to this Policy.
Nothing in this Policy limits any rights you may have under applicable consumer protection laws, including (but
not limited to) the Australian Consumer Law or the UK Consumer Rights Act 2015.
2. Membership Types
Sole Drift currently offers the following Membership types:
• Free Membership — access to selected Platform features without payment
• Monthly Membership — access to premium features for one monthly billing cycle, automatically renewing
• Yearly Membership — access to premium features for one annual billing cycle, automatically renewing
• Lifetime Membership — a one-time purchase providing access to the Sole Drift service for the specific
country purchased, for the operational lifetime of that service
Membership availability and pricing may vary depending on your country, device, operating system, and any
applicable promotional offers. We reserve the right to introduce, modify, or discontinue Membership types at any
time.
3. Free Membership
The Free Membership provides access to selected features of the Platform. Features available under the Free
Membership may change at any time without notice. Nothing in this Policy guarantees that any particular feature
will remain available under the Free Membership.
4. Monthly Membership
A Monthly Membership provides access to eligible premium features for one monthly billing period. Monthly
Memberships automatically renew at the end of each billing period unless cancelled before the renewal date
through the platform on which the subscription was originally purchased.
Renewal payments are processed by the platform through which the subscription was purchased (Apple App
Store, Google Play Store, or the Sole Drift website).
5. Yearly MembershipA Yearly Membership provides access to eligible premium features for one annual billing period. Yearly
Memberships automatically renew at the end of each billing period unless cancelled before the renewal date
through the platform on which the subscription was originally purchased.
Renewal payments are processed by the platform through which the subscription was purchased.
6. Lifetime Membership
A Lifetime Membership provides access to the Sole Drift service for the specific country purchased for the
operational lifetime of that service.
For the purposes of this Policy, “Lifetime” refers to the operational lifetime of the Sole Drift service for the
purchased country, not the lifetime of the purchaser or their device.
If Sole Drift permanently discontinues the relevant country service or permanently ceases operating the
Platform, Lifetime Membership benefits relating to that service will end, subject to any rights you may have
under applicable consumer protection laws.
Lifetime Memberships:
• Are personal to the purchasing Account;
• Cannot be transferred, resold, gifted, or shared;
• Cannot be exchanged for cash or any other consideration;
• Have no monetary value.
7. Membership Benefits
Membership benefits vary depending on the Membership type and may include access to:
• Premium interactive maps
• The full curated location database for the relevant country
• Completion Submissions (marking locations as visited, leaving reviews, ratings, and photos)
• Member community chat rooms
• Explorer rankings, badges, and achievements
• Additional Community Features
• Future premium functionality as introduced from time to time
Membership benefits may change as the Platform evolves. Nothing in this Policy guarantees that a particular
feature will remain available indefinitely under any Membership type.
8. Website-to-App Membership Migration
Sole Drift operates both websites (soledrift.com and soledrift.co.uk) and mobile applications. As the Platform
transitions, the following migration terms apply to existing Website Membership holders:
Monthly Membership holders: Your Website Monthly Membership is not automatically transferred to the App.
To access the App on a paid basis, you should cancel your Website subscription and purchase a new
Membership through the App.
Yearly Membership holders: You are entitled to complimentary access to the App for the remainder of your
current paid yearly period. Please contact us at support@soledrift.com to redeem this access.
Lifetime Membership holders: Your Lifetime Membership access carries over to the App automatically. You
can redeem your Lifetime Membership access within the App using the redemption flow provided. No additional
purchase is required.If you have any questions about your specific Membership and App access, please contact us at
support@soledrift.com.
9. Subscription Renewals
Monthly and Yearly Memberships automatically renew at the end of each billing cycle unless cancelled
beforehand through the platform on which the subscription was originally purchased.
By purchasing a recurring subscription, you authorise the relevant payment provider or App Store to
automatically charge the applicable subscription fee at the start of each renewal period until the subscription is
cancelled.
It is your responsibility to ensure your payment method remains valid, sufficient funds are available, and your
billing information is current.
If payment cannot be successfully processed, your Membership may be suspended or downgraded to the Free
Membership until payment is received.
10. Cancelling Your Subscription
You may cancel a recurring subscription at any time. Cancelling a subscription:
• Prevents future renewal charges;
• Does not automatically delete your Sole Drift Account;
• Does not remove access during the current paid billing period, unless otherwise required by law.
Subscriptions purchased through the Apple App Store must be cancelled through your Apple account settings.
Subscriptions purchased through Google Play must be cancelled through your Google Play account settings.
Subscriptions purchased directly through the Sole Drift website must be cancelled through your Account on the
website or by contacting us at support@soledrift.com.
Deleting your Sole Drift Account does not cancel an active subscription. You remain responsible for cancelling
any active subscription through the platform on which it was purchased.
11. Membership Expiry
If your Monthly or Yearly Membership expires or is cancelled:
• Premium maps and the full location database may become unavailable;
• The ability to submit Completion Submissions may be restricted;
• Member-only community chat rooms may no longer be accessible;
• Your Account remains active;
• Your public profile and approved Completion Submissions remain visible while your Account is active;
• You may continue using features available under the Free Membership.
12. Pricing
12.1 Current Pricing
Current Membership pricing is displayed on the relevant platform at the time of purchase. Prices are shown in
the local currency applicable to your region and may include applicable taxes where required by law.
12.2 Pricing ChangesSole Drift may change Membership pricing from time to time due to changes in operating costs, taxation,
exchange rates, new features, or other business requirements. Where required by applicable law or App Store
rules, pricing changes affecting existing recurring subscriptions will apply only after appropriate notice has been
provided to affected subscribers.
12.3 Promotional Pricing
From time to time Sole Drift may offer introductory pricing, discounted Memberships, promotional campaigns,
referral offers, limited-time sales, or giveaway promotions. Unless expressly stated otherwise:
• Promotional pricing is available only during the advertised promotional period;
• Promotional pricing cannot be combined with other offers unless explicitly stated;
• Promotions may be withdrawn or amended at any time;
• Promotions have no cash value.
12.4 Discount Codes
Discount codes issued by Sole Drift may have expiry dates, may only be redeemed once, and may be limited to
particular Memberships, countries, or platforms. Discount codes cannot be exchanged for cash, transferred, or
sold. Sole Drift reserves the right to cancel or invalidate any discount code we reasonably believe has been
used fraudulently or contrary to its intended purpose.
13. Refunds
13.1 Website Purchases
Where a Membership is purchased directly through the Sole Drift website (soledrift.com or soledrift.co.uk),
refund requests are assessed by Sole Drift in accordance with this Policy and any applicable consumer
protection laws.
If you believe you are entitled to a refund for a website purchase, please contact us as soon as possible at
support@soledrift.com. We may request reasonable information to verify your purchase before processing any
refund request.
We will consider refund requests on a case-by-case basis. Sole Drift does not guarantee refunds outside of what
is required by applicable consumer protection laws. Factors we may consider include:
• The nature and timing of the request;
• Whether premium features were accessed prior to the request;
• Whether a material issue with the Platform prevented you from accessing the service you paid for;
• Any applicable statutory consumer rights.
13.2 Apple App Store Purchases
Memberships purchased through the Apple App Store are processed by Apple. Apple is solely responsible for
payment processing, subscription management, cancellation, and refund decisions for App Store purchases.
Refund requests for App Store purchases must be submitted directly to Apple through your Apple account.
Sole Drift cannot issue refunds for purchases processed by Apple, except where required by applicable law.
13.3 Google Play Purchases
Memberships purchased through Google Play are processed by Google. Google is solely responsible for
payment processing, subscription management, cancellation, and refund decisions for Google Play purchases.
Refund requests for Google Play purchases must be submitted through your Google Play account in
accordance with Google’s refund policies.Sole Drift cannot issue refunds for purchases processed by Google, except where required by applicable law.
13.4 Consumer Rights
Nothing in this Policy excludes, restricts, or limits any rights or remedies you may have under applicable
consumer protection laws that cannot lawfully be excluded. Where applicable legislation provides you with rights
beyond those described in this Policy, those rights continue to apply.
14. Failed Payments
If a recurring payment cannot be successfully processed, Sole Drift may:
• Suspend access to premium features;
• Downgrade your Membership to the Free Membership;
• Restrict access to premium Community Features;
• Cancel the recurring subscription where payment remains outstanding after a reasonable period.
Access to premium features may be restored once successful payment has been received.
15. Chargebacks and Fraudulent Purchases
If a payment is reversed through a chargeback or similar payment dispute, Sole Drift reserves the right to
investigate the circumstances and temporarily suspend your Membership, restrict access to premium features,
or permanently terminate your Account where fraudulent or abusive conduct is reasonably suspected.
Nothing in this section limits your legal rights to dispute genuinely unauthorised or fraudulent transactions
through your payment provider.
Sole Drift may refuse, suspend, or cancel Memberships where we reasonably believe that payment was
obtained fraudulently, stolen payment methods were used, Memberships were acquired through abuse of
promotional offers, or purchases breach these Terms or applicable law.
16. Contact Us
If you have any questions regarding Memberships, subscriptions, or this Policy, please contact us:
Sole Drift Pty Ltd
ABN: 33 685 979 702
Email: support@soledrift.com
Website: soledrift.com
We will respond to enquiries within a reasonable timeframe.
By purchasing or using a Sole Drift Membership, you acknowledge that you have read and understood
this Subscription & Refund Policy.
End of Subscription & Refund Policy